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Términos y condiciones

Terms and Conditions

General Contracting Conditions 
 
REQUESTS AND PAYMENTS: 
 

  1. The price and/or reservation of the services that make up the tour are subject to modifications without prior notice when there is an alteration in the services, modifications in costs or in the expected exchange rates, for reasons not attributable to the parties. 2) All amounts paid before the definitive confirmation of the services are received as a reservation. The definitive confirmation of the services and respective prices will occur with the issuance of tickets and vouchers (service orders) and the corresponding billing. 3) Credit operations must satisfy the specific requirements set for them. The interested party must complete the payment of the balances within the terms and conditions established in the contract with the entities that finance them, whether banking, virtual wallets, etc. Non-compliance with the form and terms provided will result in the cancellation of the confirmed reservation and the total loss of the deposit paid, without the right to reimbursement or claim. Regarding airlines, each air operation will be governed by the special conditions of the fare, class and according to each airline. 4) At the time of quoting, the website and/or sales executive will show, display and/or offer the most economical fare available at the time of quotation found in the Global Distribution System of air reservations and/or ground services (GDS) at the time of the query. It should be noted that these fares generally do not allow changes or refunds and, at the exclusive discretion of the provider, could allow changes with penalties and/or fare differences or refunds with penalties that do not depend on the will of this Agency. By virtue of having created promotional fares called "superflex" or similar, the passenger acknowledges that they acquire said promotional fare with the conditions and limitations provided by the carrier or operator or service provider. 5) Service quotations will be in foreign currency when they are provided abroad (cf. Res. 7/2002), the same as flights by block off or quota and/or charters. Payments will be received in pesos at the exchange rate in effect at the time of payment, and will be deducted as payment on account of the total quoted in foreign currency. The balance will be paid in pesos at the exchange rate in effect at the time of its effective crediting to the accounts reported by this company. In the event that the passenger chooses to pay in foreign currency, in the event of withdrawal or cancellation of services, refunds will be in legal tender (cf. Art. 765 CCyCN). 6) Passengers who pay in cash will be subject to the provisions of Res. 3825/2015 AFIP and to those that may be issued in the future in that regard. Those who pay for services provided abroad acknowledge the exchange restrictions by government measures beyond this agency. Attention must be paid to the standards provided in Res. Gen AFIP 4815, regarding tax perceptions. 
     
    PERSONAL DATA: 
     
    The passenger must report their personal data truthfully, accurately and currently. The passenger being responsible for the veracity and authenticity of the same. It is the passenger's responsibility to properly and correctly inform the Travel Agency of all their personal data and of the people traveling with them, including full and correct names, nationality, date of birth, required document numbers and types, address and other data requested according to the destination; they must inform if passports and/or other documentation required to travel are duly updated and in adequate conditions, legible and in good condition, in addition to the necessary contact data requested by airlines and/or carriers and/or operators, for security reasons and according to current international standards. 
     
    PRICES INCLUDE: 
     
  2. The services detailed in the itinerary as reported by the provider. 2) In cases where transportation is included, this is provided according to the chosen means and itinerary. Round trip transportation, when this service is expressly included in the service detail, with the type, characteristics and category stated in said detail, according to whether the service is regular, charter or with a block off system and according to destinations with or without stopovers and/or connections; 3) Traveler assistance according to the service conditions if applicable and/or its modality is expressly indicated in the respective voucher; 4) Accommodation in the hotels mentioned in the itineraries or others of equal or higher category —in case of change—, in single, double or triple rooms, depending on the number of passengers accommodated, with private bathroom and taxes included, unless expressly stipulated otherwise and/or except in cities and/or countries that charge overnight rates directly to the passenger; meal plan, as indicated in each opportunity; visits and excursions that are mentioned. 5) Transfers to and from airports, terminals and/or hotels, when indicated. The number of days of accommodation provided in the service voucher, considering that the hotel accommodation day is counted from fifteen hours and ends at twelve hours the following day, regardless of the arrival and departure time and/or the complete or fractional use of the hotel service. Since hotel legislation is local in nature, if for reasons inherent to it the checkout time is before twelve o'clock, the rooms may be occupied until the checkout time indicated by the hotel upon check-in, and this Agency will not be able to make any modification to said circumstance, nor attend to special situations. After the time limit, the passenger must pay the hotel the corresponding rate, according to those in effect and/or rack rate or counter rate that may vary from that paid to the agency. 6) The duration of the tour will be indicated in each case, taking as the first day the one established in the travel documentation, and as the last, the day of departure from the destination, regardless of departure or arrival times, from origin to destination, respectively. Hotel services: in general, hotel establishments have a small number of rooms with triple availability; therefore it is common for triple rooms to be made up of a double room to which an additional folding-type bed is added, which could limit its functional comfort, this limitation is accepted by the passenger, releasing the hotel, this company and/or the wholesale operator from any responsibility in this regard. As an example: Services in the United States of America and Mexico: rooms have two Queen-size double beds, in which it is allowed to accommodate from one to four people at the same rate; so when DBLFP is indicated, both in Mexico and in the United States of America, it is understood that they are rooms that accommodate up to 2 adults and up to 2 minors under 12 years old, in the same room with two Queen-size beds, all this as long as sanitary measures authorize it and until further notice. 7) According to the chosen rate, with private or shared bathroom. Meal plan as indicated in each opportunity. Visits and excursions that are informed. 
     
    NOTE: The category of hotels included in the itineraries are awarded by the tourist authorities of the geographic site in which they are located and their award and control is administrative. The Agency assumes no responsibility for the criteria governing such control and award. 
     
    NOTE: The tourist fares imposed by providers depend on variables such as seasonal promotions, advance purchase, and in the case of airlines, restrictions. Consequently, their cost may vary rapidly, with the agency being completely unrelated to such modification. 
     
    SERVICES AND ITEMS NOT INCLUDED: 
     
  3. Extras; beverages, laundry and ironing, hotel extras, tips, communication or reservation expenses, and/or any other service, rate, customs fee, etc. that is not included in the service order issued by THE AGENCY, excess baggage, boarding fees, penalty for failure to perform online check-in, tolls, when not specified otherwise, service fees, VAT and/or other taxes, customs, immigration fees or reservation management fees, cost and/or expenses for vaccines, tests and/or biochemical analysis and/or all expenses derived from the health requirements required for entry to the destination or return to Argentina, withholdings or perceptions, current and/or future, costs and/or expenses derived from obtaining urgent or express travel documentation, nor any other service that is not expressly indicated in the service order issued by this company; 2) Entrance fees to museums, archaeological sites, attractions, national parks, optional excursions, local tourism taxes and/or fees, communications, additional expenses produced by cancellations, delays in departures or arrivals of means of transportation, or for unforeseen reasons beyond this company; 3) Food en route, except those that are expressly included in the programs. 4) Expenses and interest on credit operations. 5) Costs for visas and/or entry authorizations to the chosen destination when required (e.g. ESTA). 6) Expenses for extension of services or stays at the voluntary desire of passengers, or for fortuitous case, force majeure or situations beyond the reasonable control of the organizer and in general of any concept that is not specifically detailed in the corresponding itinerary, nor situations of being stranded for health reasons ordered by governmental authorities; 7) In case of vehicle rental, fuel costs, tolls, GPS, optional or mandatory taxes and insurance are not included, unless expressly indicated and described otherwise. 8) Charges for seat selection on airplanes are not included. The agency will be limited to requesting from the airline the location preferred by the passenger -which may or may not have an additional cost-, but does not guarantee that the airline will assign the requested seats; 9) Traveler assistance service. It is essential that passengers contract a traveler assistance service according to the type and characteristics of the trip, destination, required coverage (cf. Schengen Treaty, in the case of travelers to Europe Euro zone) or other zones and/or countries that require it; specifically that covers pandemic situations of assistance and untimely cancellation of travel due to border closure. The agency will not be responsible for situations that may be covered by traveler assistance services. The passenger must choose from the coverage that best covers their age, health situation and duration of the trip. 
     
    NOTE: PLEASE PAY ATTENTION THAT THE CHOSEN AIR FARE CONTAINS AT LEAST 1 PIECE OF LUGGAGE IF YOU DESIRE 
     
    CANCELLATIONS - REFUNDS - TERMS: 
     
    In the event that the passenger decides to withdraw and/or cancel the contracted trip, they must notify THE AGENCY of their decision in a reliable manner, that is, in writing and/or through communication from the email address provided by the traveler. The date of receipt by the agency will be established as the cancellation date. 
     
  4. When it comes to withdrawals that affect services firmly contracted by the Agency, the refund requested before the trip will be subject to the contractual conditions under which the respective companies, hotels and/or destination operators provide their services. In all cases in which refunds must be made, the agency may retain the price of the expenses incurred plus a commission of ten percent of the services contracted with third parties. The deadlines for cancellations will begin to be counted from the moment this Agency receives reliable notice of the communication of cancellation of the trip. The sums resulting from the application of penalties for cancellations in any circumstance or the deposits for registration in the tour or circuit will not be refundable, will not be compensated nor will they apply to subsequent contracts. In the case of sale of air tickets, the rules of the Air Transport Contract apply and, especially the conditions established by each airline in the fare basis acquired by the passenger, taking into consideration that it is always quoted on the basis of the lowest fare with restrictions. 
     
  5. In case of withdrawal from credit operations, the amounts paid to the travel agency for reports, administrative expenses, stamps and interest, if any, will not be refunded. 
     
  6. In all cases, special attention must be paid to the contracting conditions of the respective service (e.g. hotels, cruises, ski resorts, insurance, national or international airlines, chartered or regular, etc., as well as if it were special events -New Year's Eve, Carnival, Mardi Gras, Boat Show, Fairs, Congresses and/or any significant event, etc.- since, in each case and each provider, imposes its specific contracting conditions. During special events, hotel services that are cancelled will not be refundable. 
     
  7. In the case of non-regular flights, charter flights or flights in which the Travel Agency has BLOCK OFF, the regime established by the carrier will be applied in each case, in accordance with the rules of the respective air commercial transport contract (Montreal Convention, National Decree 1.470/97, Dec. 809/24). In case of group travel, the terms and conditions will be informed in advance to the agency and travelers regarding the deadlines and payment methods established by the carrier. In case of delays in flight departures, the specific rules of the Air Commercial Transport Contract apply. 
     
  8. NO SHOW: If the passenger does not show up to board and/or take the established services on the day, time and place indicated, the passenger will be considered as "NO SHOW" and will lose the total value of the air service, according to air commercial regulations. Likewise, if they do not show up to take ground or hotel services, whatever the reason, the respective contracting conditions will apply. In cases of cancellations produced by not reaching the minimum group of passengers provided for the excursion to take place, or for any other justified cause, the registered passengers will only have the right to the return of the sums paid up to the moment of notification, without interest or update. Passengers who during the trip voluntarily withdraw from using any/one of the contracted services will not have the right to demand the return of any sum, nor compensation for the services voluntarily withdrawn. 
     
  9. RETURNS/REFUNDS: For returns or refunds in case of trip withdrawal for reasons inherent to the passenger, the following penalties will apply, unless the provider determines other conditions regarding the specially contracted service, which will be informed when contracting: 
     
  1. AIRPORT PRESENTATION: The passenger must be present at the respective office at the airport on the scheduled day and 2 hours in advance of the time indicated in the travel documentation, for domestic flights and for international flights it must be at least 3 hours in advance. For your information, the times reflected on your ticket correspond to the local time of the start of the flight, stopover country and/or destination. Passengers may request from THE AGENCY their seat preference on the aircraft. THE AGENCY's responsibility is limited to informing the airline of the requested location but does not assume responsibility if they do not match what was requested. Always remember to check the flight time at your destination. 
     
  2. RESCHEDULING, DELAYS AND/OR FLIGHT CANCELLATIONS: For reasons beyond THE AGENCY's control, airlines could modify certain flight conditions such as schedules, dates or itineraries, could delay and/or cancel them. THE AGENCY will inform the passenger of such modifications, will inform them of possible alternatives and will only proceed to confirm the modifications with their prior consent. Airlines determine that the most economical fares are those that do not allow changes, cancellations or refunds and even if they did allow them, such changes or cancellations are subject to penalties. Remember that the air ticket is nominative, personal and non-transferable. If your ticket has any name error, the airline could not let you board. If you wish to make a claim, you can formalize it at www.anac.gov.ar, the body that supervises and certifies commercial aeronautical activity in the Argentine Republic. 
     
    ASSIGNMENT AND TRANSFER: 
     
    The right conferred to the client by the tourist services contract may be assigned or transferred to other persons up to THIRTY days before the departure date, provided that the general conditions of the CARRIER or PROVIDERS allow it. In cases where the ages of the assignee passengers vary (adults - minors) the price will be adjusted accordingly. In all cases of assignment or transfer, THE AGENCY will receive a commission of TEN PERCENT on the total price. 
     
    NO SHOW: 
     
    If the passenger does not show up to use their reservation on the agreed date and time or arrives late, they will not have the right to demand the total or partial refund of what was paid. 
     
    ARTICLE 19 .- Dec. 809/24. 
     
    RIGHT OF REVOCATION OR WITHDRAWAL. In contracts entered into at a distance, the Passenger may exercise their right of revocation within TEN (10) calendar days from the conclusion of the contract, as long as the fare conditions chosen by said Passenger at the time of contracting allow the return within their contractual conditions and their refund. 
     
    According to this, for those cases in which the conditions of the fare and the air transport contract allow it, the Carrier must arbitrate the necessary means on its websites so that, clearly and agilely, the Passenger is allowed to adequately exercise and in accordance with the provisions of this Regulation their right of revocation or withdrawal within the period indicated in the previous paragraph. 
     
    LIMITATIONS TO THE RIGHT OF PERMANENCE: 
     
    This agency or local operators will have the right to have any passenger whose disruptive conduct, mode of action, state of health and/or other serious reasons in the opinion of this Agency -or of the local providers in each destination- cause danger and/or cause annoyance to the remaining travelers and/or that could spoil the success of the excursion and/or its normal development leave the tour and/or tourist services at any point in the itinerary. In those cases, the penalties established in the "Alterations or Modifications" chapter will apply. 
     
    DOCUMENTATION: 
     
    This Agency will inform you in writing and with sufficient anticipation about the requirements demanded by the immigration, customs and/or sanitary authorities of the destinations included in the tour, with it being the exclusive responsibility of the passenger to have the personal documentation demanded by the authorities in each case and destination. It is an inexcusable obligation of the passenger to obtain and present the documentation at the moments when it is required by the immigration, police and/or sanitary authority and/or whoever corresponds according to the type of trip chosen. The passenger is obliged, at their expense, to process the sanitary passport required by the origin and/or destination of travel. The passenger is responsible for adequately informing themselves about the necessary documentation, visas and vaccines, as well as the immigration requirements of foreign countries. This Agency does not assume responsibility for deficiencies of any nature in the documentation, processing and/or lack of visas, errors in the issuance of personal documents, validity of passports and/or other travel documents, permits for travel with minors, etc. In case of documentation not adequately presented, visas and/or vaccines that prevent the passenger from leaving, entering, remaining and/or transiting in any country, the conditions established in the "Alterations or Modifications" section apply. Those passengers who do not have travel documents in order may process their passport and/or other document according to the specifications indicated on the site https://www.argentina.gob.ar/tramitar-el-pasaporte. At some Argentine airports passports can be processed instantly. Consult: http://www.mininterior.gov.ar/NuevoPasaporte/alinstante/al-instante.php. Consult on the site https://www.cancilleria.gob.ar/es/servicios/documentacion/visas-para-argentinos to know if you require an entry visa to the destination country. If the passenger has a nationality other than Argentine, they must inform this Agency of this situation and request to be informed about the requirements required by their travel destination according to the nationality they hold. In case of traveling with minors, passengers must carry all the documentation required by the immigration authority. In this regard, they should consult the website: http://www.migraciones.gov.ar/accesible/indexA.php?doc_pais (tab Procedure for Children and Adolescents). It is suggested to specifically consult the official information services on traveler medicine http://msal.gob.ar/viajeros and of the Argentine Foreign Ministry regarding the measures and requirements to be taken into account for each destination and also your Health Insurance or Prepaid Medicine taking into account age, destination and duration of the trip. 
     
    It is the passenger's obligation to inform in writing to the Travel Agency about special needs they may require both in flight and at airports and excursions. According to the chosen travel destination, there could be sites, excursions and/or places with difficulty or impossibility of access for people with reduced mobility, which is why it could happen that some excursion(s) cannot be provided by the local tour operator due to factual impossibility. In such cases, in accordance with the provisions of Law 25.643, information will be provided on which tour(s) or excursion(s) could be prevented from being carried out and/or affected in their development. 
     
    MINORS: 
     
    To travel abroad from the Argentine Republic, minors under 18 years of age must have express authorization, in accordance with Law 26.994 and Provisions of the NATIONAL DIRECTORATE OF MIGRATIONS. Said authorization must be granted by both parents before a National Public Notary with the Legalization of the corresponding Public College (for C.A.B.A. see electronic registry of Authorizations of minors at https://www.argentina.gob.ar/procedimiento-para-ninos-ninas-y-adolescentes); Argentine and foreign Consuls. It must be legalized before the Ministry of Foreign Affairs and Worship or Apostilled. Consult the Ministry of Foreign Affairs and Worship Website (Travel authorizations for minors exempt from consular legalization: They are those issued in Brazil, Chile, Paraguay and Uruguay); Authorities of the Registry of Civil Status and Capacity of Persons, Agents of this National Directorate, Justices of the peace; other Administrative and Judicial Authorities authorized to certify signatures with the accreditation of the regulation that grants such authorization, Competent Judges. 
     
    If the minor travels with both parents, in addition to the identity documents and visas of the entire family group, they must also show the original marriage certificate (original) or the legalized birth certificate for the purpose of justifying the filiation links, Judicial testimony of adoption or other public instrument that gives full faith of the link they invoke or of the Guardianship or Curatorship or digital format ID where the filiation data of both parents appear. 
     
    If the minor travels with only one of the parents or guardians, in addition to the requirements mentioned above, they must show, before the national immigration authority, the authorization of the parent who is not traveling, also granted before a National Public Notary, with their legalized signature, and/or in the dependencies and bodies mentioned above. If one of the parents has died, a certificate or death certificate must also be provided. For more information, the passenger should consult the following website: http://www.migraciones.gov.ar/accesible/indexA.php?doc_pais (tab Procedure for Children and Adolescents) Due to international regulations, all travel documents must have an updated photograph of the minor to whom the identity document corresponds. In the cases of travel permits to do so to English-speaking countries, the exit permit from Argentina must be translated by a national public translator and their signature duly legalized before the College of Translators of the translator's registration locality. The sites mentioned to obtain information in each case are only suggestions that may be modified without prior notice. The Agency and the passenger are responsible for obtaining information from the pertinent official agencies. 
     
    As of September 7, 2020, the National Directorate of Migrations has set new conditions for entering and leaving the country, all passengers must complete the DDJJ that they must download from the following link: http://ddjj.migraciones.gob.ar/app. 
     
    This Agency will not be responsible for the processing and validity of the traveler's and their companions' documentation nor for the inconveniences that they may suffer for this reason, and all expenses corresponding to delays and/or abandonment of the trip motivated by lack or deficiency of the necessary documentation for its realization will be at the passenger's expense. 
     
    NOTE: Passports must have a validity of not less than 6 months and DNI. 
     
    REMEMBER: 
     
    a) That documentation may also be required in the territory of transit countries, even when it is not necessary to leave the airport. b) Requirements vary according to your nationality, age and place of residence. c) To travel to any foreign country as a tourist it is necessary to have a return ticket and/or ticket to Argentina and the maximum stay cannot exceed 90 days (consult exceptions at the destination consulate. Likewise, you are warned that they could request sufficient funds for your maintenance, address of accommodation and others). All this must be consulted with the corresponding consulate. 
     
    RESPONSIBILITY: INTERMEDIARY CHARACTER. 
     
    This agency is an intermediary in the reservation or contracting of the different services linked and included in the respective tour or service reservation: hotels, restaurants, means of transportation or other providers. 2) This agency is not responsible for fortuitous events or force majeure, climatic phenomena, nature, pandemic and epidemic, situations of war conflict that occur prior to or during the development of the tour and that prevent, delay or in any way hinder the total or partial execution of the services committed by this company, all in accordance with the provisions of the Civil and Commercial Code of the Nation. 
     
    The Agency will inform the passenger in case of conflict situations that the destination place may be going through and, the passenger, duly informed, will personally decide whether or not to carry out the trip. In case they decide to travel, they must state in writing that without prejudice to what was informed by the Agency they decide to travel to said destination. 
     
    It is saved that all travel is subject to the sanitary and/or immigration provisions of the country of origin and destination of each trip at the precise moment in which the trip must begin or end. 
     
    If the trip for reasons beyond the company's will, whether due to fortuitous case or force majeure, or climatic phenomena is prolonged beyond the set times, the expenses caused by the extension of the stays (accommodation, meals) will be exclusively at the passenger's expense. .- c) THE AGENCY is not responsible for damage to persons or luggage, this being in charge of the respective providers. d) When transportation is carried out in own or rented coaches, the traveler expressly submits to the legislation on road accidents, of the Nation in which the vehicle has been registered.- 
     
    TRAVELER ASSISTANCE: 
     
    Passengers must obligatorily contract traveler assistance according to their age range and geolocation of the chosen destination, which must cover the entire time of stay according to the trip and the minimum provision values required at the travel destination place. The passenger must consult if there are special requirements in this regard at their travel destination. If they do not do so, it is understood that they personally assume all risks of any nature that could arise regarding their person, their goods and/or third parties. 
     
    All traveler assistance, even that which is not contracted through the intermediation of this travel agency, must cover the "pandemic" contingency for assistance and cancellation or suspension of the trip. 
     
    PERSONAL DATA: 
     
    The personal data contained in the travel reservations contracted through this Agency are treated as established by Law 25.326 and will be kept for the shortest time necessary. Only those data essential to finalize the reservations of the chosen services will be disclosed. Regarding personal data: the owner of the personal data has the power to exercise the right of access to them free of charge at intervals of not less than six months, unless they prove a legitimate interest (cf. Art. 14, inc. 3° Law No. 25.326). The National Directorate of Personal Data Protection has the power to attend to the complaints and claims that are filed in relation to non-compliance with the regulations on protection of personal data. The owner may at any time request the removal or blocking of their name from the databases in which their data is found. In all communication for advertising purposes that is carried out by mail, telephone, email, internet or other remote means, the possibility of the data owner to request the removal or blocking, total or partial, of their name from the database must be indicated, in an express and prominent manner. At the request of the interested party, the name of the person responsible or user of the database that provided the information must be informed. 
     
    ALTERATIONS - MODIFICATIONS: 
     
    THE AGENCY reserves the right, for technical or operational reasons to totally or partially alter the daily ordering and/or services that make up the tour, before or during its execution. Unless expressly stipulated otherwise, the stipulated hotels may be changed for others of equal or higher category within the same urban nucleus, at no extra charge to the passenger. Regarding these variations, the passenger will not have the right to any compensation.-. Once the trip has begun, the suspension, modification or interruption of services by the passenger, for personal reasons of any kind, will not give rise to any claim, refund or compensation.- 
     
    In case of programs that include transportation, hotels, scheduled excursions, they may be postponed, suspended or cancelled if the minimum number of passengers necessary for the normal fulfillment of the tour is not completed, with passengers having the right to have the total amount paid returned, without interest or compensation 
     
    APPLICATION REGULATIONS: This document, and where applicable the provision of services, will be governed by the particular conditions, these general conditions, as well as the Civil and Commercial Code of the Nation and the Consumer Defense Law, known to the parties. All documentation that is generated in favor of the passenger and delivered to the Agency as a consequence of the trip will constitute the Travel Contract, and is confidential information, protected by the Personal Data Protection Law, Law 25326. 
    In air commercial matters, the stipulations of the Aeronautical Code, Montreal Convention and Decree 809/24 apply. Regarding payments, the Communications of BCRA relating to the transfer of currency abroad in force on the date and the rules of the Civil and Commercial Code of the Nation regarding obligations to give money when it is legal tender or to give things when it is foreign currency apply. 
     
    COMMUNICATION BETWEEN THE PARTIES: 
    The parties, by mutual agreement and in full use of the autonomy of will consent to use information and communication techniques, according to art. 1106 CCCN, and the instrumentation of the travel contract will be done in person or by electronic means, as authorized by art. 287 CCCN, in accordance with the form of contracting that the parties choose. It is part of the terms of this contract that the offer is subject to the corresponding governmental, national and/or foreign sanitary authorizations in force on the date of the beginning or end of the trip/stay, as well as the political/sanitary situation of the destination country. Airlines/shipping companies and other providers linked to your trip may have protocols that must necessarily be observed by passengers, which will be reported prior to the start of your trip/stay. The passenger must be attentive to the dynamic information from the authorities of the different destination countries of their trip. 
     
    NON-COMPLIANCE: In case of effective divergence between the services offered and the services contracted, the passenger may appeal to the National Consumer Arbitration Service and/or to the corresponding consumer offices according to their address. 
    If there are real differences between the services offered and the services booked, the passenger may appeal to the National Consumer Arbitration Service and/or to the corresponding consumer offices according to his/her address. (cf. Law 25.651),